Learn all about the ripple effect of borrower and servicer financial health issues.

Deteriorating financial health was an unfortunately common occurrence for both borrowers and servicers in 2023. And it intensified servicers’ quality control (QC) challenges.  

Because of financial hardships, bankruptcy filings increased and servicers’ workforces decreased, making it nearly impossible to keep up. And the struggles didn’t end there. On top of staffing shortfalls, servicers continued to face perennial documentation issues.  

Our annual servicing QC findings report dives into these challenges, explores just how much financial instability exacerbated them, and so much more. Here’s what it includes:  

• Top ten servicing quality control findings for 2023
• Details about findings driven by capacity and documentation issues
• Expert predictions for what 2024 will bring
• Best practices for ensuring compliance in years to come

Learn from the past and ensure you’re prepared for the future. Download our 2023 Servicing QC Findings Report today!