2024 Servicing QC Findings Report

Portfolio Transfers, Internal Shifts & the Resulting QC Challenges

The servicing quality control (QC) landscape shifted in 2024, with portfolio transfers being a main contributing factor. Major players bought and sold substantial portions of their mortgage servicing rights (MSRs) during the lasting high-interest rate market.  

But servicers didn’t just transfer portfolios between organizations – they also reorganized internally, restructuring teams and reassigning responsibilities as a result. The dual-layer repositioning created a complex compliance landscape.  

This report exposes how these external and internal shifts became the dominant force behind servicing QC defects in 2024. And that’s not all it covers. 

What’s Inside the Report: 

• Top ten servicing quality control findings for 2024 

• A deep dive into the primary driver of challenges: transfers 

• Insight into why default-related findings dominated the defect landscape 

• Details about persistent escrow management findings 

• A noteworthy improvement that was made despite the difficult market 

• Strategies for shifting regulatory expectations and evolving market dynamics 

Learn from the past and ensure you’re prepared for the future. Download our 2024 Servicing QC Findings Report today!