How VNSNY CHOICE Created an Efficient Grievance & Appeals Unit with a Digital Mailroom

Digital mailroom helps an insurance provider with appeals and grievance processing

Visiting Nurse Service of New York CHOICE Health Plans (VNSNY CHOICE) approached MetaSource after being given the directive by management to create a best-in-class grievance and appeals unit. They wanted to create additional efficiencies and controls that would help them achieve this. By outsourcing their grievance and appeals mailroom to MetaSource, VNSNY CHOICE now receives their digitized mail within 24 hours of receipt, ensuring they meet or exceed regulations and provide superior customer service.

Download this case study to learn more about:

  • Outsourcing grievance and appeals mailroom operations
  • Outsourcing document scanning and indexing of grievances
  • Creating a fully digitized, paperless review process, eliminating the need for handwritten notes

“Having a paperless system reduces stress, frustration and cost in any environment, but particularly where you need to have employees work both efficiently and effectively, in a timely fashion.” – Paulette Wunsch/VP of Grievances & Appeals, Visiting Nurse Service of New York CHOICE Health Plans