Grow Financial Credit Union Case Study

With 27 stores, Grow Financial Federal Credit Union is recognized as one of the leading credit unions in the nation with $2 billion in assets. Originally founded to provide a safe place to save and borrow money for the military and civilian personnel of MacDill Air Force Base, Grow Financial has since expanded membership to include employees of more than 1,100 businesses.

Grow Financial has partnered with Image One since 2001. During that time, Image One has implemented and supported Grow Financial's use of ApplicationXtender (AX) document management software from EMC (now Application Content Management, or "ACM", by OpenText). Image One also facilitated Grow Financial's integration of AX (now ACM) with their core financial system (Jack Henry Symitar) and their loan origination system (Temenos Akcelerant).

"If I turned off the AX web interface, within a minute someone would ask me what happened to it." -Grow Financial IT Manager

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Download the case study below to learn how Image One and ACM delivered the following:

  • ACM Window Services: saves 780 hours of productivity every year by eliminating manual data entry for up to 300 member and loan applications received per day across 27 locations
  • ACM Intelligent Capture: saves another 500 hours of productivity every year across 300 employees
  • ACM Electronic Document Hosting: stores loan documents, member documents and electric credit card statements (now available to customers online)